Refund policy
Returns & Refunds Policy
Last Updated: October 29, 2026
Tryfruily is operated by MOMENTUM WESTAB INC. This policy explains how to request a return, exchange, cancellation, or refund.
Nothing in this policy limits your statutory consumer rights. Mandatory rights relating to cancellation, faulty goods, delivery, and refunds take priority over our voluntary return conditions.
1. Our 30-Day Return Window
You may request an eligible voluntary return within 30 days of delivery. For an ordinary change-of-mind return, items must be unused, in their original condition, and include their original packaging and accessories where applicable. Please provide your order number or other reasonable proof of purchase.
For ordinary voluntary returns, a maximum of 2 items per order may be refunded to the original payment method. Eligible exchanges and store-credit returns are not subject to this 2-item limit.
The unused-condition requirement, 2-item limit, and ordinary return fees do not restrict statutory cancellation rights or remedies for faulty, damaged, incorrect, or misdescribed goods. A more favorable offer expressly provided with your purchase will be honored.
2. How to Start a Return
- Email support@tryfruily.com with your order number, the items concerned, and whether you would like a refund or exchange. Describe any product problem and include photographs where reasonably available.
- For a voluntary return, obtain approval and the correct return address before sending your parcel. We will explain the applicable fees and return instructions.
- Pack the items securely and retain proof of posting. Send us tracking details if available so we can follow the return.
Our registered business address is not a designated return facility. Contact us for the appropriate return address. Our approval procedure does not prevent you from giving a valid statutory cancellation notice or exercising a legal right within the applicable deadline.
3. Return Shipping and Fees
- Ordinary change-of-mind returns: a 15% restocking and processing fee applies to the amount actually paid for the returned merchandise, where permitted by law.
- Return postage: customers normally pay the direct return shipping costs for ordinary change-of-mind returns. We do not normally provide prepaid labels for those returns.
- Original shipping and optional services: original shipping, shipping protection, priority processing, and optional warranty charges are generally non-refundable for voluntary returns where permitted and disclosed. The relevant service or warranty terms and any mandatory refund rights take priority.
No ordinary restocking fee or 2-item refund limit applies to a valid statutory withdrawal or a remedy for faulty, damaged, incorrect, or misdescribed goods. For those product problems, we will arrange or cover necessary reasonable return shipping where required. Any expressly advertised waiver of return fees will be honored.
4. Damaged, Faulty, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, or incomplete, please email us with your order details and a description of the problem. Photographs of the item and packaging can help us review the issue.
Please report visible delivery problems promptly, preferably within 24 hours of receipt. This is a reporting preference, not a deadline that removes your rights. You may still report faults discovered later.
We will review the issue and arrange the appropriate remedy, which may include repair, replacement, a price reduction, or a refund, according to the circumstances and applicable consumer rights. Keep the item and packaging where reasonably possible while we provide instructions.
5. Order Changes and Cancellations
Processing begins promptly after purchase. Email support@tryfruily.com immediately if you need to change or cancel an order. We will check whether we can stop or amend it; no ordinary cancellation or address-change window is guaranteed.
If we cannot stop fulfillment, an eligible return may be requested after delivery. Processing or dispatch does not remove statutory cancellation rights.
If we cannot ship within the stated processing period, we will notify you of the revised estimate and offer the applicable options, including cancellation with a refund for the unshipped order. See our Shipping Policy for delivery and delay procedures.
6. Refund Processing and Payment Method
Approved voluntary refunds are normally processed within 5–10 business days after we receive and inspect the returned items. Mandatory refund deadlines, including those described below, take priority.
Refunds reflect the amount actually paid for the returned items, with applicable taxes and any permitted, disclosed deductions. We will explain any deduction or reason for declining a voluntary return.
Refunds are normally issued to the original payment method. If that method cannot receive the refund, we will contact you to arrange an appropriate alternative. We will not automatically substitute store credit for a monetary refund you are entitled to receive.
Your payment provider may need additional time to display the credit. Contact us if you have not received your refund within 15 business days after our refund confirmation.
7. Exchanges and Store Credit
Contact us to discuss an eligible exchange or store-credit return. These options remain subject to the applicable return conditions and disclosed fees, but are not subject to the ordinary 2-item refund limit.
Exchanges depend on availability and are normally dispatched after we receive the returned goods. We will explain any price difference or additional shipping cost before you proceed. If the replacement costs more, you pay the difference; if it costs less, we refund the difference.
Store credit is an optional alternative. It does not replace a monetary refund required by law without your agreement.
8. Items Excluded from Voluntary Returns
Where applicable and clearly disclosed before purchase, ordinary voluntary return exclusions may include:
- Personalized or custom-made products.
- Perishable goods.
- Sealed products unsuitable for return for health or hygiene reasons after their seal has been opened.
- Gift cards, except where redemption or refund is required by law.
- Items clearly marked Final Sale before purchase.
- Goods damaged through misuse or unauthorized modification after delivery.
A discounted price alone does not make an item Final Sale. Voluntary return exclusions do not remove applicable statutory rights or remedies for faulty, damaged, incorrect, or misdescribed goods.
Contact us before returning batteries, hazardous materials, or other items subject to carrier restrictions so that we can provide appropriate instructions.
9. Product-Specific Offers
A 30-Day Promise, trial, or other additional return offer applies only when expressly displayed for the product before purchase. Unless that offer states otherwise, it applies to the first purchase of the qualifying product.
The offer's stated conditions determine whether use is permitted and whether any return costs are waived. Ordinary return shipping and disclosed fees apply unless waived by the offer or prohibited by law. Our standard 30-day return window is not an unconditional free trial.
10. European Union and United Kingdom Cancellation Rights
Where applicable distance-selling rules cover your purchase, you can notify us of cancellation without giving a reason within 14 days after the day you receive the goods, subject to legal exceptions. For goods from one order delivered separately, the period generally begins after you receive the last item.
Email an unequivocal cancellation statement to support@tryfruily.com. Send the goods back within a further 14 days after notifying us, unless we agree to collect them.
We will reimburse you without undue delay and within 14 days of receiving your cancellation notice. Unless we offer collection, we may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever occurs first.
For a qualifying cancellation of the entire order, reimbursement includes the standard outbound delivery charge. Any extra amount paid for a premium delivery service need not be refunded. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
You pay direct return postage only where we disclosed this responsibility before purchase and the law permits it. No 15% restocking fee or 2-item limit applies. Necessary inspection is allowed; we may make a lawful deduction for loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and functioning.
Legal exceptions may include personalized goods, perishables, and certain sealed hygiene-sensitive goods once unsealed. A Final Sale label does not itself remove statutory cancellation rights. These rights are separate from remedies for faulty goods.
Optional cancellation notice: You may email the following information, or use any other clear statement of cancellation:
To: MOMENTUM WESTAB INC, trading as Tryfruily, 2509 Denburn Ct, Lexington, Kentucky 40511, United States; support@tryfruily.com.
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods and order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature, only if submitted on paper:
11. Payment Disputes
Please contact us if there is a problem so we can try to resolve it. You remain free to contact your payment provider or exercise other available rights. Opening a dispute does not automatically cancel your return or refund eligibility.
If a dispute is already open, we will coordinate any refund with the payment provider to avoid duplicate reimbursement.
12. Contact and Business Information
For return or refund assistance, email support@tryfruily.com. You may email at any time. We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.
Store Name: Tryfruily
Operated by: MOMENTUM WESTAB INC
Business License Entity: MOMENTUM WESTAB INC
Email:
support@tryfruily.com
Website:
https://tryfruily.com
Registered Address:
2509 Denburn Ct
Lexington, Kentucky 40511
United States
This registered address identifies our business. Please contact us for the designated parcel return address before sending merchandise. Updates to this policy do not retrospectively reduce rights relating to orders already placed.